1. Installations

All bookings require a refundable deposit to secure your appointment. To qualify for a full refund, cancellations must be made at least 48 hours before the scheduled installation. Cancellations made within 24–48 hours of the appointment may incur a cancellation fee, which will be detailed in your quote.

No refunds will be issued for cancellations made within 24 hours of the appointment or on the day of service.
Rescheduling requests must also be made at least 48 hours in advance to avoid rescheduling fees. Rescheduling within 24 hours may incur a service fee outlined in your quote.

Once an installation has been completed and confirmed functional by the technician and the customer, no refunds will be issued. If any technical issues arise post-installation, Starlink Installation Techs LLC will make reasonable efforts to resolve the issue under our service guarantee, provided the issue is related to the original scope of work.

To protect our team and services from abuse, we reserve the right to deny refund requests in cases of customer negligence, misrepresentation of installation conditions, or repeated last-minute cancellations.

2. Equipment Returns

When a valid refund or return request is submitted in writing (email or text), we will begin processing immediately. Most refunds and returns are processed within 7–21 days. However, all valid refund or return requests will be completed within 30 days of submission.
Equipment returns are accepted within 30 days of delivery and must be in unused condition. Requests must be submitted in writing (email or text). If items are returned used, damaged, or incorrect, we will document the condition, notify you of the issue, and return the items at your expense.

Want to learn even more about our company and practices? To learn more, please visit our Terms of Use.

Require assistance? Call us at (254) 296-8064 or email us at: [email protected]